In life, there is a word spelled 'courtesy'. Sometimes rules are all bullish*t, and u have to use your humanity in making decision. Someone without courtesy is heartless and not too much if I say rude.
What are u thinking when saying 'it's all our job? We do this bcz this is our job? '
Don't u ever think if he got his own problem? Don't u dare to ask? Do u think all people in this world don't have problem? Could u ask them first why and how?
You are just selfish as my first impression told me about u. Remember, what turns around, come around.